Read the current screen
Account status and attached terms take priority over an old message.
XX7 / SUPPORT
XX7 Support Desk
A clear case starts with one sentence and one timeline.
Write what you expected, what the screen shows and when it happened in IST. Add the page name and a safe transaction or case reference. Never send a password, OTP, UPI PIN or full identity number. Follow the same case instead of opening several copies.
Keep a safe record
Use the page, IST time and reference; remove passwords, OTPs and PINs.
Change one thing
A measured sequence makes the outcome easier to understand.